Return Policy

We at Resona Pharmacy India Private Limited (hereinafter referred to as “Resona Pharmacy”, “we”, “us” or “our”).

SHIPPING POLICY

SHIPMENT PROCESSING TIME

   All orders are processed within 2Hrs of receipt within salem city otherwise within 48Hrs. Orders are not processed or shipped on Sunday, or holidays.

   If we are experiencing a stockout , shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

SHIPPING RATES AND DELIVERY ESTIMATES

 Shipping charges for your order will be calculated and displayed at checkout.

 *Free shipping on orders of Rs.500 and above.

 Overnight delivery is only available for orders with delivery addresses within the Salem city.

 DAMAGES

 Resona Pharmacy is not liable for any products damaged or lost during shipping via third party couriers.

 If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

RETURN POLICY

 we do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify Resona Pharmacy Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that we will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

- you've received an item(s) that does not match your order

- the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)

- the item(s) is due to expire within 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.

RETURNS ARE SUBJECT TO THE FOLLOWING CONDITIONS:

- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.

- Only fully unused strips/bottles can be returned

- Batch number of the product being returned should match as mentioned on the sales invoice

- Original sales invoice has to be returned for processing returns and refunds.

WE DO NOT ACCEPT RETURNS IN THE FOLLOWING SCENARIOS:

- Partially used strips, opened bottles cannot be returned.

- Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc)

- Products which have expired post-purchase.

- Second-time request against the same product/order.

RETURN POLICY EXCEPTIONS:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment, and Ortho Support. Also, we reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

CANCELLATION POLICY

Order once placed can only be cancelled within 24 hours or until the order status is in the order placed state after placing the order. Once the order has been approved or the order status is changed to shipped, you can contact our customer support team on  +91 9362677773  for cancellation request. If the request is received prior to the order being shipped, a complete refund will be made within one business day. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Resona Pharmacy will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.

If you have any queries, do call our help desk at +91 9362677773, email us at resonapharmacy@gmail.com We're always there for you!